A Credit card is required to guarantee a reservation. Please
refer to seamless rate rules.
Cancellation Policy
Please refer to the seamless rate rules.
Deposit Policy
Please refer to the detailed deposit policy.
Short Description
Kempinski White Glove Services; Our top priority is to ensure
your well being; safety and comfort and make you feel confident
about making a travel promise and exploring this wonderful
world again. This initiative influences your guest journey
throughout your entire stay; with a primary focus on the
following areas;
While performing their duties employees wear white gloves when
welcoming you to our hotels; restaurants; and bars. Sanitising
stations are available in all public areas of our hotels. Masks
covering the nose and mouth are available in all rooms and
suites for you and your loved ones; and will be worn by our
employees. Enhanced cleaning and disinfection procedures have
been implemented in guest rooms; lifts; public areas; and back
of house areas.
Keeping a Distance Without Being Far Away; we ensure that a
distance of 1.5 to 2 metres is respected by both guests and
employees.
Arrive in Style; Refreshing towels; hand sanitiser; and face
masks come as standard. A luggage cleaning and disinfection
service are offered upon arrival before your suitcases are
delivered to your room.
A Warm Welcome; When arriving at a hotel you will find an
easily accessible sanitising station at the entrance. Our
receptionists and iconic Ladies in Red look forward to
welcoming you; and guiding you through an adjusted check in
procedure.
Do Not Enter My Room; At check in you will be offered the
possibility of choosing the new *Do Not Enter My* Room option
which means that while all services remain available our
employees will not enter your room during your stay until you
express a wish to have your room serviced. Room service
deliveries; luggage assistance; and other services will take
place in front of your room.
Rooms and Amenities; The cleaning of our flawless rooms and
suites and the sanitisation of our beds meet the highest
possible hygiene standards. To enhance your confidence during
your stay.
