Cancel by 6pm local hotel time on one day prior arrival to
avoid a penalty charge of one night room charge.Exceptions may
apply- please see rate rules.
Deposit Policy
A Deposit may be required - See Rate Rules
Short Description
Kempinski Hotel Hangzhou presents an exclusive lifestyle
destination defined by 344 rooms and suites. six restaurants
and bars. over 2000 sq m meeting spaces and three unique
outdoor spaces. well equipped Kempinski The Spa and Health
club.
At Kempinski Hotels we are dedicated to delivering a beautiful
performance and to creating moments when luxury is felt. During
these challenging and changing times our promise to let you
experience the warm hearted and renowned Kempinski service
remains the same. Our top priority is to ensure your well
being. safety and comfort and make you feel confident about
making a travel promise and exploring this wonderful world
again.
Kempinski White Glove Services
White glove has always been a symbol of luxurious service and
elegance. Guided by global health and safety recommendations
and developing our service culture for this new phase in
hospitality. we have implemented White Glove Services in our
hotels worldwide. This initiative influences your guest journey
throughout your entire stay with a primary focus on the
following areas
While performing their duties. Kempinski employees wear white
gloves when welcoming you to our hotels. restaurants and bars.
Sanitising stations are available in all public areas of our
hotels.
Masks covering the nose and mouth are available in all rooms
and suites for you and your loved ones and will be worn by our
employees.
Enhanced cleaning and disinfection procedures have been
implemented in guest rooms. lifts. public areas and back of
house areas.
